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RETURNS

How do I return an item purchased through this site?

 

Returns Policy
Should you wish to return any item you have purchased through our website, you may do so within 30 days of delivery, providing the items returned to Streamline Sports are in an unworn, re-saleable condition with all tags attached and original, undamaged packaging.

Please complete the returns slip included in your parcel and return that with your item.

Please note- If an item is offered free with a minimum spend over a certain amount and subsequently an item is returned from that order, the free item will be charged in full to the customer.

Providing your returned item meets the above conditions, we will refund the purchase price of the item via the original method of payment. The cost of our basic postage will also be refunded if the return is made within 14 days of receipt. Where a non-standard delivery service has been selected, we will only reimburse the cost of standard delivery.

Please note – The cost and responsibility for returning items lies solely with the customer. We recommend you return items via recorded, tracked or signed for delivery, as Streamline Sports will not be liable for items lost in transit.

In the unlikely event, an item received is found to be faulty on delivery, or the item received is not the item you ordered, please contact Streamline Sports using the details found here Contact Us Page, within 7 days of receipt of your order.

Streamline Sports will either arrange an immediate replacement (where an incorrect item has been sent out), or request that you return the item for our investigation. If a return is requested, we will supply a pre-paid postage label for you to return the original item to us free of charge.

Faulty items – If a fault is found we will arrange a replacement product of equal value where possible or refund the full cost, including any postage charges incurred.

Please note – instructions governing the use and care of our products are supplied with your purchase and any failure to follow these may result in refusal to refund or replace in the event of a claim. This does not affect your statutory rights as a consumer.

How can I obtain a new returns label?

Contact Us to request a new returns label if you do not have the original document.

Can I exchange an item for a different size?

If you would like to exchange your item for a different size then please contact us. We will despatch the alternative size on a free standard delivery service.

If stock is not available in the requested size a member of our customer service team will contact you to discuss alternatives and refund options.

We recommend packaging the items securely and requesting proof of postage (free from a Post Office) for all returns. Please retain proof of postage as you are responsible for the return(s) until they have been received by us.

How do I return an item purchased from another retailer?

If you bought your OPRO item from a retailer or other website, then please contact them directly to discuss your return request.

How do I exercise my statutory right to cancel?

In order to exercise your right to cancel, please:

  • Send an email using our Contact Us form; or 
  • Your email will be deemed to have been received by us on the date you send it (provided it is sent to the correct address and it is sufficiently clear that you are exercising your right to cancel). Please try and keep the confirmation of any letter or email to demonstrate the date when you sent it.

CONSEQUENCES OF CANCELLATION

  1. Where you exercise your statutory right to cancel, we will provide a full refund on the price paid for the goods. If you have cancelled your entire order, we will also refund your original delivery charge. If you only cancel part of your order and return only some of the goods delivered to you, delivery charges will not be refunded. This is because the delivery charge is normally the same regardless of the number of items delivered and, if you retain part of your order, the delivery charge still applies to the part that you retained. 
  2. Where you fail to return the product(s) in question or you send them at our expense, or if our appointed courier collects the goods from you, we reserve the right to charge you for the direct costs incurred by us in collecting or returning the goods (other than where the goods have been sent to you in error or where such goods are faulty in which case, such costs shall be at our expense). 
  3. Where you exercise your right to cancel within fourteen (14) days, you should return the goods to us without undue delay and, in any event, no later than 14 days after the day on which you inform us in writing of your decision to cancel the contract. Please note: If we have provided any services as part of the purchase (e.g. products made to order or gift wrapping) and we have begun to provide these services before you have exercised your right to cancel, we shall not reimburse the costs of such services. 
  4. We will refund the cost of the rejected goods and the cost of our standard delivery charges within 14 days of receiving the goods back or, if earlier, within 14 days of receiving suitable evidence from you that you have sent the goods back to us. Please note that should the value of the goods have been reduced by your handling of them, we reserve the right to deduct the diminished value of the goods before we refund you. 

We recommend packaging the items securely and requesting proof of postage (free from a Post Office) for all returns. Please retain proof of postage as you are responsible for the return(s) until they have been received by us.

What is my statutory right to reject faulty goods?

We hope our quality control measures will prevent faulty products from being despatched; however, if you have received goods which are faulty, you have a short term right to reject the faulty goods within 30 days of delivery. Please Contact Us as soon as possible to report receipt of faulty goods.

If you do not exercise this right, you have a right to the repair or replacement of the faulty goods and, if such the repair or replacement is inadequate, you have a right to reject the goods and obtain a full refund.